We offers offshore as well as onsite support services for existing system installations. We supplement standard support methodologies with our expertise in the delivery model and certified quality processes to deliver reliable and cost-effective support solutions to our customers.
The scope of support services includes Help Desk Support, Functional Support, Technical Support and Offshore Development Support.

• Application Managed Support (AMS) Services
• Shared Services Model
• 24x7 Support

ABAP Development in the following areas -

Reports	:	Classical, Interactive, ALV
Forms	:	SAP Scripts, Smart Forms
Conversions	:	Data Migration
Interfaces	:	Third Party SW Integration
Enhancements	:	User Exists & BADIs

BASIS Support focuses on change that is associated with Server Maintenance, Performance Tuning, Backup & restore, Disaster Recovery, Trouble Shooting, and Error Analysis & Correction, adoption to changes in business requirements and migration of application/database to different versions.

Some of the specific Basis Support activities that are offered with the solution are listed below:

• Daily/Routine tasks
» Performance monitoring/tuning
» System log checks
» Alert monitoring

• Predictable tasks
» Hot packs upgrade
» Archiving Support
» Client maintenance
» Database Reorganization

• Preventative tasks
» Disaster Recovery solutions
» Backup/Restore Solutions
» User Maintenance

• Additional tasks
» Disaster Drill
» R/3 Upgrades
» System performance health-check
» Installation
» Instance/Client Refresh